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Workplace Mediation – Everyone Wins

Workplace mediation is a way of facilitating communication so that people in dispute can: identify the issues in dispute; think of ways to resolve the issues; consider alternatives and work together to reach an agreement.


In today’s environment, a single employment dispute can result in a substantial loss for your organization. Legal fees and jury awards are very costly, and the task of handling the dispute can distract and unnerve an otherwise strong and efficient management team.

Being faced with an employment dispute warrants a strategy that eliminates the possibility of disruption, distraction and financial and emotional cost. Mediation is such a strategy.

Mutual Mediations’ accredited and experienced mediators are highly skilled in workplace conflict. In addition, they have experience and expertise with other alternative dispute resolution methods.

An established conflict resolution program reduces workplace conflict by providing support for early and collaborative resolution of disputes. Alternative Dispute Resolution (ADR) allows conflict that has the potential to adversely affect productivity, working relationships and morale to be resolved quickly and efficiently.

  • It is estimated that over 65% of performance problems result from strained relationships between employees as opposed to deficits in skill or motivation.

  • A recent study of practicing managers showed that 42% of their time is spent reaching agreements with others when conflicts occur.

  • Up to 30% of a typical manager's time is spent dealing with conflict.

  • Exit interviews which ascertain reasons for terminating reveal that chronic unresolved conflict is a decisive factor in at least 50% of all such departures.

  • Studies have found that the cost of losing an employee is 70% to 200% of the employee's annual salary.

  • Studies reveal a direct correlation between the prevalence of employee conflict and the amount of damage and theft of inventory and equipment.

  • Absenteeism has been shown to correlate with job stress, especially the stress associated with anger toward co-workers.

  • After 20 years of research and 60.000 exit interviews, the research shows that 80% of turnover is related to unsatisfactory relationships with the boss.

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